Recently, the Department of Culture, Sports and Tourism in Hanoi has a practical investigation on international tourist sources about the quality of the services with 1,420 visitors from many different countries at Noi Bai Airport and a number of tourist attractions in Hanoi showed that 81.32% want to return to Hanoi; 93.64% answered Hanoi is worth sightseeing.
In general, travelers to Hanoi felt relatively good about the city tourism. Most of the components of Hanoi tourist attractions are highly appreciated. The main reasons for tourists to choose Hanoi as a destination in their trips are the cultural values ‚Äč‚Äčand the historical values; the advices of friends and relatives for Hanoi as a safe destination; the hospitality of the people; the shopping opportunities...
However, the three most critical issues in the complaint of the travellers are the environment sanitation, the infrastructure, the traffic and the behaviors of a number of the drivers, sales staffs.
The Department of Culture, Sports and Tourism in Hanoi believes that to build a good image of Hanoi tourism, the city needs to plan the parking places, saving spaces for pedestrians, needs to have solutions to overcome current traffic and environment issues, needs to plan areas reserved for visitors with tourism and commercial activities; methods to reduce population density, to reduce motorcycle traffic and to create the walking areas.
The departments of Hanoi also need to improve the system of signs, the public toilets at the airport, the streets and the tourist attractions, the shopping places. In particular, it needs to propagate, educate and enhance the management of taxi drivers and street vendors due to their attitude and dishonesty, causing psychological discomfort and loss the good image of Hanoi tourism.
In the coming time, the Department of Culture, Sports and Tourism in Hanoi also enhance the management of travel businesses, tour operators, hotels, to reduce complaints about the quality and price of the services, to provide the satisfaction, the sense of safety and trust to the tourists coming to Hanoi.
At the same time, the Department have also proposed to the city for more entertainment activities at night, to better serve the needs of the tourists. In 2012, number of international tourists to Hanoi reached over 2.1 millions and in 2013 the city aims at 2.25 millions.